Dear Tenants,
With the rapidly evolving situation with COVID-19, CHT wish to advise all our tenants that their health and safety is our priority. Therefore, we wish to provide the following guidance and information.
Lockdown 5 January 2021
As from the 5 January 2021, the Scottish mainland is subject to enhanced Covid-19 protection level 4 restrictions, including a new legal requirement not to leave home except for essential purposes. Please find the updated guidance via the following link: https://www.gov.scot/publications/coronavirus-covid-19-stay-at-home-guidance/
CHT staff are here to answer any questions our tenants, contractors, home owners, or any of our partners, may have with regard to these current restrictions and how these may affect the operation of our housing management function. See below for more information on housing repairs.
If you are a tenant and your income has been affected by the current restrictions, which may affect your ability to pay your rent, please ensure that you make an application for Universal Credit as soon as possible and advise our Housing Management Team accordingly (see more info below): https://www.gov.uk/universal-credit
If you have any queries at all, please contact our Housing Management Team: tel: 01463 233 549 or email: tenants@chtrust.co.uk.
Office closure
Housing Management and Repairs
I am a CHT tenant and would like to report the following repair:
Income changes
Given the current situation regarding COVID-19, we are aware that some of our tenants may need to work on a reduced or no income at all over the coming weeks and months. If your income has been affected by the Coronavirus outbreak then you should:
The Scottish Government have also issued the following information and guidance which can be accessed using the following links:
Information from the Government, the NHS and Chief Medical Officer about the impacts of COVID-19: https://www.gov.scot/coronavirus-covid-19/
Guidance on grants and funding which can aid those facing financial difficulty:
In addition to the information we have already provided we will also send out a letter to you tenants this week. You can download this letter below.
Thank you for your patience and co-operation in this uncertain time for us all. If you have any queries at all, please do not hesitate to contact us.
With the rapidly evolving situation with COVID-19, CHT wish to advise all our tenants that their health and safety is our priority. Therefore, we wish to provide the following guidance and information.
Lockdown 5 January 2021
As from the 5 January 2021, the Scottish mainland is subject to enhanced Covid-19 protection level 4 restrictions, including a new legal requirement not to leave home except for essential purposes. Please find the updated guidance via the following link: https://www.gov.scot/publications/coronavirus-covid-19-stay-at-home-guidance/
CHT staff are here to answer any questions our tenants, contractors, home owners, or any of our partners, may have with regard to these current restrictions and how these may affect the operation of our housing management function. See below for more information on housing repairs.
If you are a tenant and your income has been affected by the current restrictions, which may affect your ability to pay your rent, please ensure that you make an application for Universal Credit as soon as possible and advise our Housing Management Team accordingly (see more info below): https://www.gov.uk/universal-credit
If you have any queries at all, please contact our Housing Management Team: tel: 01463 233 549 or email: tenants@chtrust.co.uk.
Office closure
- CHT offices will be closed from 17 March 2020 for an indefinite period. Staff will be working remotely during this period of closure. Staff can be contacted as usual using staff e-mail addresses; each staff member has been issued with a mobile phone number, listed on our website. You can still call the office if necessary and your call will be diverted accordingly.
Housing Management and Repairs
- Our Housing Management Team will not be undertaking face-to-face meetings or visits to tenant’s homes and will only be instructing emergency repairs during this period. Any non-emergency repairs will be logged and we would hope to arrange for these to be undertaken as and when a contractor is available. Any emergency repairs out with business hours will continue to be dealt with by Hanover Commercial 0345 600 1463, details in your tenant handbook.
- If any of your household are self-isolating, or are have symptoms of COVID-19, you must let us know so we can decide on the best course of action in dealing with the repair.
- If you wish to report a repair please do so by logging your repair at tenants@chtrust.co.uk – please provide details of the repair, contact details and access arrangements. You can copy and paste the following template:
I am a CHT tenant and would like to report the following repair:
- Tenant name(s):
- Address:
- Contact details:
- Issue in brief:
- Access arrangements:
- Should you wish to contact members of our Housing Management team for any other matters please contact: helen.mackie@chtrust.co.uk 07932 690 516 or melanie.dalton@chtrust.co.uk 07399 569 158 or you can use our generic e-mail address: tenants@chtrust.co.uk
- CHT are committed to undertaking the highest levels of health and safety to safeguard our tenants, staff, contractors and partners and will adhere with guidance issued by Health Protection Scotland www.hps.scot.nhs.uk and the Scottish Government. We will ask all our contractors to adhere to this guidance.
Income changes
Given the current situation regarding COVID-19, we are aware that some of our tenants may need to work on a reduced or no income at all over the coming weeks and months. If your income has been affected by the Coronavirus outbreak then you should:
- Let us know immediately
- Seek advice
- Apply for financial support
- Keep us updated
- Should you think you will be affected and this will impact on your income, you can get free advice from the following agencies:
- Shelter Scotland https://scotland.shelter.org.uk/
- Citizens Advice Scotland https://www.citizensadvice.org.uk/scotland/
- The Money Advice Service https://www.moneyadviceservice.org.uk/en
- Scotland’s Financial Health Service https://www.scotlandsfinancialhealthservice.gov.uk/
- StepChange https://www.stepchange.org/
The Scottish Government have also issued the following information and guidance which can be accessed using the following links:
Information from the Government, the NHS and Chief Medical Officer about the impacts of COVID-19: https://www.gov.scot/coronavirus-covid-19/
Guidance on grants and funding which can aid those facing financial difficulty:
- https://www.mygov.scot/scottish-welfare-fund/crisis-grants
- https://www.mygov.scot/discretionary-housing-payment/
- http://www.gov.scot/publications/coronavirus-covid-19-landlord-and-letting-agent-faqs/
In addition to the information we have already provided we will also send out a letter to you tenants this week. You can download this letter below.
Thank you for your patience and co-operation in this uncertain time for us all. If you have any queries at all, please do not hesitate to contact us.
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