Report a repair
​Complete the form below and we will get in touch with you directly.  Your contact details will be passed to contractors to arrange access with you.
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Emergency repair?
You need to consider the following:
• Is there a serious health and safety risk?
• Is there a risk of serious structural damage to the property?
• If your heating isn’t working, do you have an alternative you can use – ie: wood burning stove/portable heaters?
• If your toilet is blocked, do you have a second toilet in the property you can use?

Who to contact for an emergency repair
Monday to Friday 9.00am – 5.00pm including all bank holidays (excluding Christmas)
  • CHT office 01463 233549

Evenings, weekends & Christmas holidays
  • Hanover Commercial 0345 6001463
  • You may call contractors local to you to attend as a matter of urgency in an out of hours emergency and let us know when the office reopens​
​For further guidance on the Out of Hours Service, please download the Out of Hours Emergency Repair factsheet.  This is also in your tenant handbook.
All tenants will be advised annually on office closure period over the Christmas holidays.

You may also find the following useful in an emergency