To report a repair
​Please enter your details  along with a description of the maintenance work required. Someone from CHT will be in touch with you shortly.  Your contact details will be passed to contractors to arrange access with you.
 Is your repair an emergency?
You need to consider the following:
• Is there a serious health and safety risk?
• Is there a risk of serious structural damage to the property?
• If your heating isn’t working, do you have an alternative you can use – ie: wood burning stove/portable heaters?
• If your toilet is blocked, do you have a second toilet in the property you can use?

Who do I contact to report an emergency repair?
  • Monday to Friday 9.00am – 5.00pm including all bank holidays (excluding Christmas)
CHT office 01463 233549
  • Evenings, weekends & Christmas holidays
Hanover Commercial 0345 6001463

All tenants will be advised annually on office closure period over the Christmas holidays.


​For further guidance on the Out of Hours Service, please download the Out of Hours Emergency Repair factsheet below.  This is also in your tenant handbook.

You may also find the following useful in an emergency